Refund policy
Return & Refund Policy
At JUMP YOUTH, we aim to make the return and refund process clear and straightforward. Please read the following policy carefully before requesting a return, exchange, or refund.
01 / RETURN ELIGIBILITY
Return requests can be submitted within 14 days from the date your order is delivered.
For a return to be accepted, the merchandise must meet all of the following conditions:
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The item has not been worn or used
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The product remains in its original condition
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Original tags are still attached
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The original packaging is included
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Any accessories, promotional products, gifts, or additional items supplied with the order are returned as well
If an item or promotional gift included with the purchase is missing, JUMP YOUTH may deduct its applicable value from the amount refunded.
Products that show signs of use, damage, alteration, or otherwise fail to meet the above requirements may be rejected.
For approved standard returns, a $30.00 return processing charge will apply. This amount covers applicable return transportation and handling or restocking expenses.
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02 / SIZE & PRODUCT EXCHANGES
Eligible products may be exchanged within 14 days of delivery.
An exchange may be requested for another size or another available product variation, depending on current inventory.
Approved exchanges will generally be processed without return shipping or restocking charges.
If the requested replacement is no longer available, JUMP YOUTH may provide another suitable resolution, such as store credit or a refund, where applicable.
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03 / PRODUCTS NOT ELIGIBLE FOR RETURN
Certain merchandise cannot normally be returned or exchanged, including:
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Final-sale or clearance products
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Gift cards
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Merchandise that has been worn, used, washed, or damaged
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Products missing their original tags
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Products returned without the original packaging where the packaging is required
Additional return restrictions may apply to certain products. Any applicable restrictions will be stated on the relevant product page or during checkout.
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04 / RETURN DELIVERY COSTS
For standard returns that are not related to a damaged or incorrectly supplied product, the customer is responsible for the return shipping expense.
The original shipping charge paid when placing the order is normally non-refundable, unless applicable law requires otherwise.
Customers should use a shipping provider that offers tracking information and delivery confirmation.
JUMP YOUTH is not responsible for merchandise that is lost, stolen, or damaged while being transported back to us.
In certain situations, JUMP YOUTH may issue a prepaid return shipping label. If the returned merchandise is later found to be ineligible or fails the return requirements, the cost of the provided label may be deducted from the refund.
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05 / REFUND PROCESS
After we receive your returned merchandise, the item will be examined to confirm that it meets the requirements of this policy.
We generally provide an update regarding the return within 3 business days after the returned package has been delivered to us and inspected.
When the refund is approved, the eligible refund amount will be credited back to the original payment method used for the purchase.
Please note that the actual posting time may vary depending on your bank, card issuer, payment processor, or other financial institution. Once the refund has been issued by us, processing times are outside of our direct control.
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06 / QUALITY & PRODUCT CONDITION ISSUES
If the merchandise you receive has a significant quality problem or is materially inconsistent with the product information provided on our website, please contact JUMP YOUTH promptly after delivery.
When contacting us, please include your order number together with clear photographs or other relevant evidence showing the issue.
Depending on the circumstances, we may require the product to be sent back for examination before determining whether a refund, replacement, or another solution is appropriate.
Any quality claim will be reviewed based on the information provided and, where necessary, the results of our inspection.
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07 / STARTING A RETURN OR EXCHANGE
Before shipping anything back, please contact our customer service team.
Your request should include:
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Order number
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Name or description of the item
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Whether you are requesting a return or exchange
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Reason for the request
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Photos or other supporting information when relevant
Please do not send merchandise back before receiving return instructions or authorization from JUMP YOUTH.
Packages returned without prior authorization may be refused or may experience delays in processing.
Customer Support:
KeilyChance7780@outlook.com
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08 / DAMAGED OR WRONG PRODUCTS
If your package arrives damaged or the product you received is not the item you ordered, please notify JUMP YOUTH as soon as reasonably possible after delivery.
Please send us the following information:
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Your order number
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Clear pictures of the merchandise
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Photos showing the condition of the shipping package
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A short explanation describing what went wrong
Our team will review the information and determine the appropriate next step.
Please keep the product, shipping box, labels, and other original packaging until your claim has been fully reviewed.
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09 / CANCELLATION REQUESTS
Customers may request an order cancellation within 24 hours after completing the purchase.
Cancellation requests should be sent to:
Once an order has already entered the fulfillment process or has been dispatched, cancellation may no longer be available.
If the order has already shipped, the customer must use the applicable return procedure outlined in this policy.
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10 / POLICY & CUSTOMER SUPPORT
At JUMP YOUTH, we strive to handle returns, exchanges, refunds, and cancellation requests in a consistent and transparent manner.
All requests will be evaluated according to the conditions described in this policy, together with any consumer rights or legal requirements that cannot be excluded under applicable law.
If you need assistance with a return, exchange, refund, damaged order, incorrect item, or cancellation, please contact:
Our customer support team will review your request and respond within a reasonable period.